GENERAL TRAVEL TERMS & CANCELLATION POLICIES

The operation of the Chalets by our trattlers hof-people happen with special behaviour- and hygiene measures in order to preserve the health of our guests and employees. 
We are allowed to reopen our chalets on the 25th of January 2021.

For all new and existing bookings we have relaxed our cancellation policy  

"Carefree travelling": In case of new travel restrictions which make an trip or a stay impossible (risk warning level 6 / border closing / government imposed quarantine), a free of charge cancellation is possible any time.
A rebooking, a conversion of your pre-payment into a deposit for a next stay or a refund of your pre-payment is possible.

Please kindly note that for travellers coming from over 30 countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination, as you would be required to show a negative COVID-19 test when crossing the border into Austria. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German).

In case your require a COVID-19 test for your return or for crossing the border into your home country, we can support you in obtaining such a test at the facilities of our local doctors of the mobile test center of Bad Kleinkirchheim (results within approx. 24 hours, at own costs).

Relaxed cancellation policy (independent of Covid-19 related cases outlined above):

Winter 2020/2021:

For stays from 25.01.2021 until 29.01.2021 a cancellation free of charge is possible up to 7 days prior to arrival.
For stays from 21.02.2021 until 10.04.2021 a cancellation free of charge is possible up to 14 days prior to arrival.
For stays from 30.01.2021 until 20.02.2021 a cancellation free of charge is possible up to 14 days prior to arrival. 

IN CASE OF CANCELLTIONS under this relaxed policy, already paid deposits can be converted to travel certificates for later travel dates which do not lose validity and can be redeemed anytime.

NEW: we recommend to take out a travel insureanc with the European Travel Insurance company (www.europaeische.at), which also covers cancellations and abruption of trips based on a COVID-19 infection. Please note that a COVID-19 infection which was not insured is not a reason for a cost-free cancellation.

Generally in case of a reservation in Trattlers Hof-Chalets the general terms and conditions for the Austrian hotel industry shall apply.
These apply also in case of late arrival, earlier departure and cancellations.

We guarantee your booking after a down payment of 25 % of the total price of your stay!

Our bank details are: Volksbank, IBAN: AT824213090101015502, BIC: VBOEATWWKLA.
Content subject to change.

At arrival your Chalet will be available starting from 4 pm. We kindly ask to vacate your room until 10 am on the day of your departure.

All prices are per chalet and per night!

You can take out an travel insurance policy with us:

Further information and details you find here

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