GENERAL TRAVEL TERMS & CANCELLATION POLICIES
The operation of the Chalets by our trattlers hof-people happen with special behaviour- and hygiene measures in order to preserve the health of our guests and employees. Please carefully read the requirements as they will be updated based on current government regulations.
For all new and existing bookings we have relaxed our cancellation policy (corona-related)
"Carefree travelling": In case of new travel restrictions which make a trip or stay impossible (risk warning level 6 / border closing / government imposed quarantine / non compliance with the 2-G-proof), a free of charge cancellation is possible any time.
A rebooking, a conversion of your pre-payment into a deposit for a future stay or a refund of your pre-payment is possible.
Please kindly note that for travellers coming from over 30 countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German).
In case your require a COVID-19 test for your return or for crossing the border into your home country, we can support you in obtaining such a test at the facilities of our local doctors of the mobile test center of Bad Kleinkirchheim (PCR test results within approx. 24 hours, rapid anti-gen test results within 15 minutes; at own costs).
Relaxed cancellation policy (independent of Covid-19 related cases outlined above):
Cancellation costs for the rest of the summer 2021 are as follows:
Until 30 days before arrive: cancellation free of charge
Until 14 days before arrival: 70 % of the total costs;
Until 7 days before arrival: 90 % of the total costs;
late arrival or early departure: 100% of the total costs
NEW: we recommend to take out a travel insurance with the European Travel Insurance company (www.europaeische.at), which also covers cancellations and abruption of trips based on a COVID-19 infection. Please note that a COVID-19 infection which was not insured is not a reason for a cost-free cancellation.
Generally in case of a reservation at Trattlers Hof-Chalets the general terms and conditions for the Austrian hotel industry shall apply.
These apply also in case of late arrival, earlier departure and cancellations.
General cancellation policy:
- Until 3 months before arrival: cancellation free of charge;
- Until 30 days before arrive: 40% of total costs;
- Until 7 days before arrival: 70 % of the total costs;
- within 7 days before arrival: 90 % of the total costs
- late arrival or early departure: 100% of the total costsbis 1 Woche vor dem Ankunftstag 70 % vom gesamten Arrangementpreis;
We guarantee your booking after a down payment of 25 % of the total price of your stay!
Our bank details are: Volksbank, IBAN: AT824213090101015502, BIC: VBOEATWWKLA.
Content subject to change.
At arrival your Chalet will be available starting from 4 pm. We kindly ask to vacate your room until 10 am on the day of your departure.
All prices are per chalet and per night and depend on the number or rooms which are booked!
You can take out an travel insurance policy with us: