GENERAL TRAVEL TERMS & CANCELLATION POLICIES

The operation of the Chalets by our trattlers hof-people happen with special behaviour- and hygiene measures in order to preserve the health of our guests and employees. 

In a recent press conference the Austrian government has promised a reopening of hotels for May 2021. At the moment we take bookings with arrival dates starting on 1 May. In case the opening stratey of the government changes in either way, we will be there for you! 

For all new and existing bookings we have relaxed our cancellation policy  

"Carefree travelling": In case of new travel restrictions which make a trip or stay impossible (risk warning level 6 / border closing / government imposed quarantine), a free of charge cancellation is possible any time.
A rebooking, a conversion of your pre-payment into a deposit for a future stay or a refund of your pre-payment is possible.

Please kindly note that for travellers coming from over 30 countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination, as you would be required to show a negative COVID-19 test when crossing the border into Austria. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German).

In case your require a COVID-19 test for your return or for crossing the border into your home country, we can support you in obtaining such a test at the facilities of our local doctors of the mobile test center of Bad Kleinkirchheim (results within approx. 24 hours, at own costs).

Relaxed cancellation policy (independent of Covid-19 related cases outlined above):

Summer 2021:

For stays from 01.05.2021 until 08.07.2021: cancellation free of charge up to 14 days prior to arrival.
Until 7 days prior to arrival: 70% of the total price; 
within 7 days before arrival: 90% of the total costs;
late arrival or early departure: 100% of the total costs. 

IN CASE OF CANCELLTIONS under this relaxed policy, already paid deposits can be converted to travel certificates for later travel dates which do not lose validity and can be redeemed anytime.

 

Cancellation costs for the rest of the summer 2021 are as follows: 

Until 30 days before arrive: cancellation free of charge
Until 14 days before arrival: 50 % of the total costs;
Until 7 days before arrival: 70 % of the total costs;
within 7 days before arrival: 90 % of the total costs
late arrival or early departure: 100% of the total costs

NEW: we recommend to take out a travel insurance with the European Travel Insurance company (www.europaeische.at), which also covers cancellations and abruption of trips based on a COVID-19 infection. Please note that a COVID-19 infection which was not insured is not a reason for a cost-free cancellation.

Generally in case of a reservation at Trattlers Hof-Chalets the general terms and conditions for the Austrian hotel industry shall apply.
These apply also in case of late arrival, earlier departure and cancellations.

General cancellation policy (for winter 21/22 and thereafter):

- Until 3 months before arrival: cancellation free of charge;
- Until 30 days before arrive: 40% of total costs;
- Until 7 days before arrival: 70 % of the total costs;
- within 7 days before arrival: 90 % of the total costs
- late arrival or early departure: 100% of the total costsbis 1 Woche vor dem Ankunftstag 70 % vom gesamten Arrangementpreis;

We guarantee your booking after a down payment of 25 % of the total price of your stay!

Our bank details are: Volksbank, IBAN: AT824213090101015502, BIC: VBOEATWWKLA.
Content subject to change.

At arrival your Chalet will be available starting from 4 pm. We kindly ask to vacate your room until 10 am on the day of your departure.

All prices are per chalet and per night!

You can take out an travel insurance policy with us:

Further information and details you find here

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