GENERAL TRAVEL TERMS & CANCELLATION POLICIES

The operation of the Chalets by our trattlers hof-people happen with special behaviour- and hygiene measures in order to preserve the health of our guests and employees. 

For all new and existing bookings we have relaxed our cancellation policy (valid for COVID-19 related changes or cancellations): 

In case of new travel restrictions which make an trip or a stay impossible (risk warning level 6 / border closing / government imposed quarantine), a free of charge cancellation is possible any time. 

Please kindly note that for travellers coming from over 30 countries to Austria, the Austrian government has issues a travel warning. Please kindly ensure to inform yourself about the current rules for your country of destination, as you would be required to show a negative COVID-19 test when crossing the border into Austria. Link to list of countries with COVID-19 travel warning by the Austrian ministry of Foreign Affairs (currently only available in German).

In case your require a COVID-19 test for your return or for crossing the border into your home country, we can support you in obtaining such a test at the facilities of our local doctors (results within approx. 24 hours, at own costs).

Autumn 2020:

For stays from 1st of July 2020 until 2nd of November 2020 a cancellation free of charge is possible up to two weeks prior to arrival. 

Winter 2020/2021:

For stays from 03.11.2020 until 18.12.2020, from 10.01.2021 until 29.01.2021 and from 29.02.2021 until 05.04.2021 a cancellation free of charge is possible up to two weeks prior to arrival (COVID-19 related cancellations).
For stays from 19.12.2020 until 09.01.2021, from 30.01.2021 until 27.02.2021 a cancellation free of charge is possible up to four weeks prior to arrival (COVID-19 related cancellations).

IN CASE OF CANCELLTIONS under this relaxed policy, already paid deposits can be converted to travel certificates for later travel dates which do not lose validity and can be redeemed anytime.

NEW: we recommend to take out a travel insureanc with the European Travel Insurance company (www.europaeische.at), which also covers cancellations and abruption of trips based on a COVID-19 infection. Please note that a COVID-19 infection which was not insured is not a reason for a cost-free cancellation.

Generally in case of a reservation in Trattlers Hof-Chalets the general terms and conditions for the Austrian hotel industry shall apply.
These apply also in case of late arrival, earlier departure and cancellations.

We guarantee your booking after a down payment of 25 % of the total price of your stay!

Our bank details are: Volksbank, IBAN: AT824213090101015502, BIC: VBOEATWWKLA.
Content subject to change.

At arrival your Chalet will be available starting from 4 pm. We kindly ask to vacate your room until 10 am on the day of your departure.

All prices are per chalet and per night!

You can take out an travel insurance policy with us:

Further information and details you find here

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